All case studies
RetailConfidential — Regional Retail Chain
Re-architecting performance management for a retailer
A 1,200-person retailer replaced an outdated annual review with a modern, KPI-driven performance system that staff actually use.
+22%
Productivity uplift
1,200
Employees onboarded
4.5/5
Manager adoption score
The Challenge
The client's annual appraisal was disconnected from business goals, dreaded by managers, and did nothing to lift performance or retention across its store network.
Our Approach
We designed a lightweight, continuous framework — role-based KPIs, quarterly check-ins, and a simple digital toolkit — then trained every people-manager and ran a phased rollout with embedded support.
The Outcome
Within two quarters, productivity rose 22% across piloted stores, manager adoption scored 4.5 out of 5, and voluntary attrition among top performers fell markedly.